Terms of Service

Agreement to Terms

Welcome to NamoLock. These Terms of Service ("Terms") govern your use of our smart lock products, software, and services. By accessing or using NamoLock products and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Definitions

• "Service" refers to NamoLock's smart lock systems, software, mobile applications, and related services.
• "User" refers to any individual or entity using our products or services.
• "Product" refers to NamoLock's physical hardware, including RFID door locks and associated equipment.
• "Software" refers to our management platform, mobile applications, and related software solutions.
• "Customer" refers to the entity that has purchased or licensed our products and services.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

Account Registration

To access certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with others

License and Use Rights

Software License

Subject to these Terms and payment of applicable fees, NamoLock grants you a limited, non-exclusive, non-transferable, revocable license to:

• Install and use our software on authorized devices
• Access and use our cloud-based management platform
• Use our mobile applications on compatible devices

Restrictions

You agree not to:

• Modify, reverse engineer, or decompile our software or hardware
• Remove or alter any proprietary notices or labels
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to our systems
• Resell, sublicense, or transfer the Service without authorization
• Use the Service to violate any applicable laws or regulations

Product Installation and Use

For proper installation and use of NamoLock products:

• Products must be installed by qualified professionals or in accordance with installation guides
• Users must follow all safety guidelines and local building codes
• Products should only be used for their intended purpose
• Regular maintenance should be performed as recommended
• Battery-powered devices must use approved battery types

Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted availability. We reserve the right to:

• Modify or discontinue any aspect of the Service
• Perform scheduled maintenance with reasonable notice
• Suspend service for emergency maintenance or security purposes
• Update software and firmware to improve functionality and security

Fees and Payment

Product Pricing

Prices for products and services are subject to change. We will provide notice of price changes for subscription services before they take effect.

Payment Terms

• Payment is due according to the terms specified in your order or agreement
• Subscription fees are billed in advance on a recurring basis
• Late payments may result in service suspension or termination
• All fees are non-refundable unless otherwise specified

Taxes

Prices do not include applicable taxes, duties, or fees. You are responsible for all taxes associated with your purchase.

Intellectual Property

All content, features, and functionality of the Service, including but not limited to:

• Software code and algorithms
• Design, graphics, and user interface
• Trademarks, logos, and brand names
• Documentation and user guides
• Patents and trade secrets

are owned by NamoLock or our licensors and are protected by intellectual property laws. Unauthorized use may result in legal action.

User Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

Data Ownership

You retain ownership of data you input into the Service. You grant us a license to use this data solely to provide and improve the Service.

Data Security

While we implement security measures to protect your data, you acknowledge that no system is completely secure. You are responsible for maintaining appropriate security measures on your end.

Third-Party Integrations

Our Service may integrate with third-party systems and services. We are not responsible for:

• The availability or functionality of third-party services
• Third-party data practices or privacy policies
• Errors or issues caused by third-party integrations

Support and Maintenance

We provide support services according to your service level agreement:

• Technical support via email, phone, or online portal
• Software updates and security patches
• Documentation and knowledge base access
• Training materials and resources

Limitation of Liability

To the maximum extent permitted by law:

• NamoLock shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim
• We are not liable for damages resulting from unauthorized access, data loss, or service interruptions
• We are not responsible for physical damage or injury resulting from product malfunction or misuse

Warranty Disclaimer

Except as specified in our Warranty Policy:

• The Service is provided "as is" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
• We do not warrant that the Service will be error-free or uninterrupted
• We do not guarantee the accuracy or completeness of any content

Indemnification

You agree to indemnify and hold harmless NamoLock, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your negligence or willful misconduct

Termination

Termination by You

You may terminate your account at any time by contacting us. You remain responsible for any outstanding fees.

Termination by Us

We may suspend or terminate your access to the Service if:

• You breach these Terms
• You fail to pay required fees
• We are required to do so by law
• Your use poses a security risk or violates our policies

Effect of Termination

Upon termination:

• Your right to access and use the Service will immediately cease
• You must cease all use of our software and return or destroy any materials
• We may delete your data in accordance with our retention policies
• Provisions that by their nature should survive will remain in effect

Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, wars, terrorism, labor disputes, or governmental actions.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws.

Dispute Resolution

In the event of a dispute:

• Parties agree to first attempt resolution through good faith negotiations
• If negotiations fail, disputes may be resolved through mediation
• Any legal action must be brought in accordance with applicable jurisdiction

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and NamoLock regarding the Service.

Contact Information

For questions about these Terms, please contact us: