Product Warranty

Limited Warranty

NamoLock warrants that its products will be free from defects in materials and workmanship under normal use and service. This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

Warranty Coverage

Hardware Warranty Period

• RFID Door Locks: 3 years from date of purchase
• Electronic Components: 3 years from date of purchase
• Mechanical Components: 5 years from date of purchase
• RFID Cards and Key Fobs: 1 year from date of purchase
• Accessories: 1 year from date of purchase

Software Warranty

Our management software and mobile applications are warranted to perform substantially in accordance with published documentation for as long as you maintain an active service subscription.

What This Warranty Covers

This warranty covers:

• Manufacturing defects in materials and workmanship
• Hardware failures under normal use conditions
• Premature component wear beyond expected service life
• Software bugs and performance issues
• Firmware defects affecting product functionality

What This Warranty Does Not Cover

This warranty does not cover damage or failures resulting from:

• Misuse, abuse, or neglect of the product
• Unauthorized modifications or repairs
• Improper installation not following our guidelines
• Use with incompatible third-party products
• Accidents, natural disasters, or acts of God
• Normal wear and tear (cosmetic damage, fading, scratches)
• Damage from power surges or electrical issues
• Exposure to extreme environmental conditions beyond specifications
• Commercial misuse beyond intended application
• Consumable items (batteries, unless defective upon arrival)
• Products purchased from unauthorized resellers

Warranty Service Process

How to Make a Warranty Claim

1. Contact Support: Reach out to our support team via email, phone, or online portal
2. Provide Information: Supply product serial number, purchase date, and description of the issue
3. Troubleshooting: Work with our technicians to diagnose the problem
4. Return Authorization: If needed, we'll issue an RMA (Return Merchandise Authorization) number
5. Ship Product: Send the defective product to our service center using provided instructions
6. Resolution: We will repair or replace the product and return it to you

Required Documentation

To process a warranty claim, you must provide:

• Proof of purchase (receipt, invoice, or order confirmation)
• Product serial number and model information
• Detailed description of the defect or issue
• Photos or videos of the problem (if applicable)

Warranty Remedies

Repair or Replacement

At NamoLock's discretion, we will:

• Repair the defective product using new or refurbished parts
• Replace the product with an identical or functionally equivalent model
• Issue a refund if repair or replacement is not feasible

Replacement Products

Replacement products may be new or factory-refurbished and will be covered by:

• The remainder of the original warranty period, OR
• 90 days from date of replacement, whichever is longer

Shipping and Handling

Return Shipping

• Customer is responsible for shipping the product to our service center
• Products must be properly packaged to prevent damage during transit
• We recommend using insured, trackable shipping methods
• NamoLock is not responsible for products lost or damaged during return shipping

Return Shipping

• NamoLock covers the cost of shipping repaired/replaced products back to customers
• Standard shipping methods will be used unless expedited service is purchased

Extended Warranty Options

For enhanced protection, we offer extended warranty plans:

Extended Warranty Plus (5 Years)

• Extends coverage to 5 years from purchase date
• Includes accidental damage protection
• Priority support and faster replacement service
• Advanced replacement option (receive replacement before returning defective unit)

Extended Warranty Premium (7 Years)

• Extends coverage to 7 years from purchase date
• All Extended Warranty Plus benefits
• Annual preventive maintenance service
• Free firmware and software upgrades
• Dedicated account manager

Commercial and High-Volume Installations

For hotels and businesses installing multiple units, we offer:

• Custom warranty terms based on installation size
• On-site service and support options
• Bulk replacement inventory programs
• Service level agreements (SLAs) with guaranteed response times
• Dedicated technical support team

Warranty Transfer

This warranty is transferable to subsequent owners, subject to:

• Providing proof of original purchase
• Notifying NamoLock of the ownership transfer
• Paying any applicable transfer fees
• Warranty period remains based on original purchase date

Software Updates and Support

Software Updates

• Free software and firmware updates for the warranty period
• Security patches and bug fixes at no additional cost
• New feature updates may require subscription or upgrade fees

Technical Support

• Standard Support: Email and online portal support, 24-48 hour response time
• Premium Support: Phone support, 4-hour response time (available with extended warranty)
• Enterprise Support: 24/7 support with 1-hour response time (custom commercial agreements)

Product Registration

While not required to receive warranty service, registering your product provides:

• Streamlined warranty claim process
• Automatic notification of important updates
• Product recall notifications
• Exclusive offers and promotions

Limitation of Liability

This warranty is your exclusive remedy for defective products. NamoLock's liability under this warranty is limited to:

• Repair or replacement of the defective product, OR
• Refund of the purchase price

NamoLock shall not be liable for:

• Consequential or incidental damages
• Loss of use, revenue, or profit
• Cost of substitute products or services
• Data loss or corruption
• Property damage or personal injury

Disclaimer of Other Warranties

Except for this limited warranty, NamoLock disclaims all other warranties, express or implied, including:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement

Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.

Service Centers

Authorized service centers are available worldwide. To find a service center near you:

• Visit our website service locator
• Contact customer support
• Check your product documentation

Frequently Asked Questions

Do I need to register my product for warranty coverage?

No, registration is not required. However, you must provide proof of purchase when making a warranty claim.

What if I lost my receipt?

Contact your place of purchase for a duplicate receipt, or we may be able to verify your purchase through our authorized dealer network.

Can I get a replacement before sending my defective unit?

Advanced replacement is available with Extended Warranty Plus or Premium plans, or for an additional fee on standard warranty claims.

What happens if my product is discontinued?

We will replace it with a functionally equivalent current model or offer a refund based on the depreciated value.

Contact Warranty Service

For warranty claims and support:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. NamoLock reserves the right to modify warranty terms for new products at any time.